VCK-Kwinta congres 2019: Quality Qulture

21 november 2019
(Hele dag)
VCK

Kwaliteitscultuur is het onderwerp dat het VCK Kwinta congres in 2019 van alle kanten zal bekijken.

Over kwaliteitscultuur

Minder fouten, meer tevreden klanten en bijgevolg meer inkomsten: bedrijven die de kwaliteitscultuur stimuleren, plukken daar vroeg of laat te de vruchten van. Maar wat is nu een kwaliteitscultuur? Hoe kun je die beïnvloeden? Wat zijn de randvoorwaarden? En wat werkt niet?

Tijdens het VCK congres over Quality Qulture op donderdag 21 november 2019 speuren we naar antwoorden. Onder meer internationale keynote sprekers, zoals Benedikt Sommerhoff, neemt je op sleeptouw.

Dit vonden de deelnemers van het congres in 2018

✓  Veel volk, goede locatie, sfeer was heel positief. Was onder de indruk van de omvang van jullie event!
  Interactieve sessies, mensen met dezelfde problemen waarmee je ervaringen kunt uitwisselen.
✓  Uitgebreide keuze aan sprekers/workshops.
✓  Ik heb heel veel prettige en intense ontmoetingen gehad met mensen uit mijn netwerk, die ik niet zo vaak zie.

Sprekers

Benedikt Sommerhoff: It’s hard to handle the soft. - How to affect corporate culture?

[Keynote, English] Organisational culture is the most important supporting and obstructing factor for the quality capability of an organisation. Nevertheless we are used to focus on so called hard aspects, on processes and technology. We quality managers appreciate the importance of quality awareness and failure culture. But we are lacking understanding and means to address culture adequately and sustainably.

Organisational sociology has come to a deep understanding of quality culture and its interdependence with the formal side of the organisation. What we establish on the formal side, the management system, largely effects the informal side, the culture.

Many resulting effects are unintentional and undesired. Formal interventions trigger informal evasive movements of the people. They constitute unauthorised but useful self-management on the one hand, but violate rules on the other hands to the point of useful illegality. Excessive legal, normative and customer regulations and requirements determine worsen the situation.

They provoke overformalisation and cause culturally unreflected intervention in times where quick innovation dynamics rather require agile organisations. But we can use the understanding of the interrelation between formal and informal side of the organisation to modernise and refine quality management. An agile quality management and its positioning as organisational development can be the keys towards positively affecting organisational culture. Finally we can outline no less than a new quality management approach.
 
BIO - Benedikt Sommerhoff is Director Innovation and Transformation at DGQ, the member based German Quality Association. With his team and DGQ’s working groups he identifies trends and dynamics, that challenge quality management and quality assurance. He works on new QM & QA approaches for the world 4.0.

Workshops

The art of deformalisation – how to establish agile and lean QM systems.

[Workshop, English] Over-formalisation of our organisations leads towards people bypassing their formal rules. That undermines management systems. The need for agility on dynamic markets and in the disruptive environment of our world 4.0 even deepens the conflict with over-formalized legislation, excessive sectoral and technical standards and bureaucratic management systems.

We urgently need to redesign our management systems in order to create agile and lean settings that run smoothly and that reduce the gap between documented and real processes, between legality and “useful illegality”.

The workshop shall identify the gap, its sources and together the participants shall find approaches to create lean, accepted and functioning management systems.

BIO - Benedikt Sommerhoff is Director Innovation and Transformation at DGQ, the member based German Quality Association. With his team and DGQ’s working groups he identifies trends and dynamics, that challenge quality management and quality assurance. He works on new QM & QA approaches for the world 4.0.

Locatie

Een datum hebben we al geprikt: donderdag 21 november 2019. Binnenkort maken we ook bekend waar je moet zijn voor het VCK congres.

Datum: 
21/11/2019 (Hele dag)
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